Check out my latest posts below.
- Use Omnichannel Proactive Chat to Engage with Your Customers June 15, 2021 Omnichannel
- Passing Custom Context to an Omnichannel Chat June 15, 2021 Omnichannel
- Getting Conversation Id and Session Id Context in Omnichannel Chat June 15, 2021 Omnichannel
- Using App Profile Manager to Toggle Productivity Pane in Omnichannel June 14, 2021 Omnichannel
- Viewing Chat History with a Customer in Microsoft Omnichannel June 14, 2021 Omnichannel
- Upgrading Omnichannel to the Latest Version June 10, 2021 Omnichannel
- Using OData Queries in Omnichannel Configuration to Surface Data May 6, 2021 Omnichannel
- Passing Session Context Variables from Chat to Web Resources in Omnichannel May 6, 2021 Omnichannel
- Identifying Customers and Cases with Pre-Conversation in Omnichannel May 4, 2021 Omnichannel
- Customizing Color Theme and Operating Hours of Chats in Omnichannel May 4, 2021 Omnichannel
- Dealing with Deprecated Flip Controls in 2021 Release Wave 1 Power Apps April 1, 2021 Dynamics 365 Customer Engagement (CRM), Power Apps / Common Data Service / Dataverse
- Running Omnichannel for Customer Service on Unified Service Desk for Amazing Agent Experiences March 16, 2021 Omnichannel, Unified Service Desk
- How to Tell if Microsoft Teams is Down March 15, 2021 Teams
- Customizing Dynamics 365 Omnichannel Forms and Agent Experience March 4, 2021 Omnichannel
- Authenticating Users in Omnichannel for a Better User Experience March 2, 2021 Omnichannel
- Using Skill-Based Routing in Dynamics 365 Omnichannel March 1, 2021 Omnichannel
- DevOps and ALM with Power Platform Actions for GitHub February 15, 2021 Power Apps / Common Data Service / Dataverse, Software Dev / Git / GitHub / DevOps / ALM
- Customizing Your Super-Linter and ESLint JavaScript Rules February 9, 2021 JavaScript / Node / React, Software Dev / Git / GitHub / DevOps / ALM
- Using Super-Linter in a GitHub Repo to Improve Your Code Quality February 9, 2021 Software Dev / Git / GitHub / DevOps / ALM
- Configuring ESLint Semi-Colons Rule February 9, 2021 JavaScript / Node / React
- Using Kudu API and PowerShell to Deploy Azure App Services January 14, 2021 Azure
- The Trick to Updating Custom Lookups using the Dynamics 365 Web API November 17, 2020 Dynamics 365 Customer Engagement (CRM), Power Apps / Common Data Service / Dataverse
- Using EasyRepro for Automated UI Testing in Dynamics 365 Power Apps November 14, 2020 Dynamics 365 Customer Engagement (CRM), Power Apps / Common Data Service / Dataverse, Software Dev / Git / GitHub / DevOps / ALM
- Hiding Form Header and Footer Through JavaScript in Dynamics 365 Power Apps November 3, 2020 Dynamics 365 Customer Engagement (CRM), Power Apps / Common Data Service / Dataverse
- How to Generate a YouTube Subscribe Button with Subscriber Count November 2, 2020 YouTube