Running Omnichannel for Customer Service on Unified Service Desk for Amazing Agent Experiences
In this post, we will take a deep dive into how to install and configure Unified Service Desk – Omnichannel for Customer Service so agents can use Dynamics 365 Omnichannel within Unified Service Desk (USD). We can use Omnichannel with USD to have agents receive chats within the Unified Service Desk interface, thereby opening it to flexible session-based workflow and integrations with third-party systems. Let’s look at how it works. First, let’s … Continue reading Running Omnichannel for Customer Service on Unified Service Desk for Amazing Agent Experiences