Category: Unified Service Desk

I recently went through an upgrade of Dynamics 365 and Unified Service Desk that consisted of the following: Upgrading Dynamics 365 Web Client to Unified Interface Upgrading Unified Service Desk 4.0 to 4.1 Changing Unified Service Desk Hosted Controls from IE Process to Chrome Process There were several moving parts to the upgrade. In this post, I will talk through some of the tasks and challenges from a USD perspective. … Continue reading Lessons Learned Upgrading to USD 4.1, IE Process to Chrome Process and Web Client to Unified Interface

In USD, we have the option to set the default zoom level for users in an organization. To do this, in the USD Administrator App, go to Options and New: Create a new option called DefaultZoomLevel like below. In : Let’s say we set this to 3, like above. This will set the zoom to 3 times. So my environment is pretty zoomed in here: And that is for all pages: … Continue reading Default Zoom Level for Chrome Process in Unified Service Desk

In USD, we can set the Maximum Number of Sessions by using maxNumberOfSessions. To do this, go to the USD App and click on Options. Create an option called maxNumberOfSessions. Let’s set ours to 1: Once configured, USD will prevent users from starting new sessions when the maximum is reached. For example, if we have 1 session already running and the maximum is 1, when trying to start a second session, … Continue reading Configuring Max Number of Sessions in Unified Service Desk

In this post, we will look at how to call JavaScript functions from Unified Service Desk running the Dynamics 365 Unified Client Interface. Let’s go through this. In my setup, the page I will run the JavaScript from is the Account page, which is set up in USD as a type Unified Interface Page running Chrome Process hosting type: First, let’s create a web resource. I have a solution called … Continue reading Calling JavaScript Functions in Unified Service Desk running Unified Interface Pages

In Unified Service Desk, we may like to hide the Dynamics 365 navigation bar and/or command bar. Let’s look at how to do this. We will do this with Unified Interface pages. First, we can hide the Command bar and Navigation bar in Dynamics 365 through a URL (see link). In USD, we could do something similar, or we could use the built-in functionality to do this. Let’s say when … Continue reading Hiding the Navigation Bar and Command Bar in Unified Service Desk

The recent release of Unified Service Desk 4.1 brings support for Chrome and Edge processes, which should bring performance enhancements over previous releases of USD which were limited to IE processes. To upgrade to USD 4.1, see here. In this post, we will look at how to use Chrome and Edge with USD. Note Edge support is still in preview. Go to USD settings in Dynamics 365 and open a … Continue reading Using Chrome and Edge in Unified Service Desk 4.1

In this post we will install Unified Service Desk 4.1 as an upgrade from USD 4.0. First, download Unified Service Desk 4.1 here: https://www.microsoft.com/en-us/download/details.aspx?id=58204 Select the files to download. We will download the USD 4.1 Server (PackageDeployer) and the USD 4.1 Client for 64-bit systems: First the Server upgrade. Open the file Dynamics365-USD-4.1.1.1246-PackageDeployer.exe: Click Continue: Choose an extract location. Click Continue: Log in to Dynamics 365: Select Unified Service Desk – … Continue reading Upgrading to Unified Service Desk 4.1

In Unified Service Desk, we can use Toolbar buttons to perform actions in the application. For example here we have toolbar buttons in the main application: Now let’s say we want to hide and show these buttons based on certain values. For example, if the user is based in the US, and the Maps application is loaded, we may want to show a button that allows us to open a … Continue reading USD Toolbar Button Visibility and Replacement Parameter Logic

When starting Unified Service Desk, you may come across the error: Creating an instance of the COM component with CLSID {0002DF01-0000-0000-C000-000000000046} from the IClassFactory failed due to the following error: 800704a6 One way to resolve the problem is to restart the machine, however there is a much simpler option. Open Windows Task Manager and find the running Internet Explorer processes – iexplore.exe – and end all of these processes: Now start … Continue reading Error Creating an Instance with CLSID IClassFactory Shutdown Error in USD