Carl de SouzaSoftware + Imagination
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Carl de Souza
Software + Imagination

Hi, I’m Carl.

I work in Engineering at Microsoft and explore Enterprise Apps, Artificial Intelligence + agents, the Microsoft Power Platform, and technologies transforming how we build software.

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Microsoft Engineering1,292+ articles8K+ YouTube subscribers
IDEAS INTO PRACTICE

Practical insights on AI, technology, and communication.

Technology is most powerful when it’s practical, understandable, and useful in the real world.

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Building Power Apps PCF Controls Using OpenAI CodexFeatured
Coding Agents · Sep 25, 2026

Building Power Apps PCF Controls Using OpenAI Codex

PCF controls are a great example of where AI coding agents can become extremely useful with Power Platform. PCF controls are pro-code projects built…

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How to Build a Real-Time Voice Agent in Microsoft Copilot Studio
Contact Center / Omnichannel · Sep 22, 2026

How to Build a Real-Time Voice Agent in Microsoft Copilot Studio

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How to Use Evals in Microsoft Foundry: Build an Agent and Test It
Artificial Intelligence (AI) / Machine Learning (ML) · Sep 22, 2026

How to Use Evals in Microsoft Foundry: Build an Agent and Test It

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Copilot Studio Evals: A Practical Guide to Testing AI Agents
Artificial Intelligence (AI) / Machine Learning (ML) · Sep 21, 2026

Copilot Studio Evals: A Practical Guide to Testing AI Agents

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100 Great Ted and TEDx Talks for Speakers to Study
Public Speaking · Sep 19, 2026

100 Great Ted and TEDx Talks for Speakers to Study

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FEATURED RESOURCES

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RESOURCE HUB

Artificial Intelligence

Vendor-neutral resources for AI models, agents, MCP, RAG, evals, coding agents, and AI engineering.

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Copilot Studio

Resources for designing, building, testing, deploying, and governing Copilot Studio agents.

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Dynamics 365 Contact Center

Resources for architecting and implementing Dynamics 365 Contact Center, including voice, routing, AI, and operations.

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AI & Agents

Models, agents, and real-world applications

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Power Platform

Platforms, tools, and engineering insights

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Enterprise Apps

Architecture, integration, and scale

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Dynamics 365 Contact Center

AI-Powered Customer Service

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Public Speaking

Speaking, storytelling, and communication

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