Category: Power Virtual Agents

Entities and Smart Matching in Power Virtual Agents

In this post, we will look at Entities and Smart Matching in Power Virtual Agents. We will go through an example of an airline bot helping passengers find their boarding time. Entities are not what is now called tables in the Dataverse. In PVA, entities refer to information in a natural language sense. This includes things, such as people, places, etc). Let’s look at an example. Let’s say you have … Continue reading Entities and Smart Matching in Power Virtual Agents

How Analytics Can Improve Your Power Virtual Agent Bot

In this post, we will take a look at the Power Virtual Agent analytics available that can help you track the success of your bot. To view analytics, go to your bot in the PVA maker at https://web.powerva.microsoft.com/ and select Analytics, and you should land on the Summary tab: An embedded Power BI report will load, and we can see several analytics are available to help you with your bot: The … Continue reading How Analytics Can Improve Your Power Virtual Agent Bot

Power Virtual Agents Sending Question Parameters to Dataverse

In a previous post, we showed how a Power Virtual Agent can look up dataverse data and return it to the person chatting to the bot. In this post, we will look at how the bot can ask a person questions, send the person’s answer as a parameter to the dataverse, and return data to the person. Specifically, we will look at the example where a customer asks about a … Continue reading Power Virtual Agents Sending Question Parameters to Dataverse

Power Virtual Agents Calling Dataverse to Answer Questions

In this post, we will look at how a Power Virtual Agent can lookup data in the Dataverse and answer questions intelligently to the person it is chatting with. We will go through a simple example where we display account data to the bot’s chatter. First, let’s create a new virtual agent in the Dataverse environment we want to look up data. Go to https://web.powerva.microsoft.com/environments/ to access your bot. Then go … Continue reading Power Virtual Agents Calling Dataverse to Answer Questions

Power Virtual Agents Glossary and Terminology

Below is a glossary and list of terminology for Power Virtual Agents in the Microsoft platform. Topic – a subject that the bot understands. New topics can be created, and depending on the topic, it may be able to be deleted or deactivated. Topic Checker – checks topics for errors after the topic is built. Trigger Phrase – teaches the bot a question someone may ask. There can be many … Continue reading Power Virtual Agents Glossary and Terminology