Posts

Dealing with Deprecated Flip Controls in 2021 Release Wave 1 Power Apps

The 2021 Release Wave 1 for Power Apps has a list of deprecated features, including various controls. In this post, we will look at the deprecation of controls, specifically the “flip” controls and what it means. Looking at the Microsoft documentation here, we see several controls will be deprecated including: Flip Switch Calendar Control (V1) Linear Slider Radial Knob Arc Knob Linear Gauge Website Preview MultiSelectPicklistControl (V1) Flip Label From … Continue reading Dealing with Deprecated Flip Controls in 2021 Release Wave 1 Power Apps

Running Omnichannel for Customer Service on Unified Service Desk for Amazing Agent Experiences

In this post, we will take a deep dive into how to install and configure Unified Service Desk – Omnichannel for Customer Service so agents can use Dynamics 365 Omnichannel within Unified Service Desk (USD). We can use Omnichannel with USD to have agents receive chats within the Unified Service Desk interface, thereby opening it to flexible session-based workflow and integrations with third-party systems. Let’s look at how it works. First, let’s … Continue reading Running Omnichannel for Customer Service on Unified Service Desk for Amazing Agent Experiences

How to Tell if Microsoft Teams is Down

Every now and then, Microsoft Teams will be down. What this means is the Microsoft Teams service from Microsoft is down, and there’s not a whole lot you can do. There’s several reasons behind the scenes why the service may be down, such as Microsoft applying a patch that didn’t turn out as expected. Here’s what you should do to confirm the service is down or if you’re experiencing a … Continue reading How to Tell if Microsoft Teams is Down

Customizing Dynamics 365 Omnichannel Forms and Agent Experience

Omnichannel agent experiences can be improved by providing customized forms, layouts, and surfacing data quickly. With Dynamics 365 Omnichannel for Customer Service, there are several customization options available. Let’s take a look at these. First, let’s look at the Omnichannel experience when a chat session is started. The agent sees below: Breaking this down, we see: The left navigation, which holds tabs to the sessions: The chat interface, where the … Continue reading Customizing Dynamics 365 Omnichannel Forms and Agent Experience

Authenticating Users in Omnichannel for a Better User Experience

In this post, we will look at how to set up authentication in Omnichannel so Power Apps Portal customers can be pre-authenticated when talking with agents. An example scenario of where this may come in useful is where a customer may need help with an account they have subscribed to, for example, their phone company, an airline etc. The customer can log into the company’s website using their account or … Continue reading Authenticating Users in Omnichannel for a Better User Experience

Using Skill-Based Routing in Dynamics 365 Omnichannel

In this post, we will look at how to use skill-based routing in Dynamics 365 Omnichannel. Let’s go through an example where there are 2 types of agents – Sales agents and Technical agents. An example scenario may be where you are calling your phone company, and you either need to speak to sales about a new phone, or you need to speak to someone technical as you have issues … Continue reading Using Skill-Based Routing in Dynamics 365 Omnichannel

DevOps and ALM with Power Platform Actions for GitHub

Power Platform Actions for GitHub are a powerful way to implement DevOps and ALM strategies in your Power Platform deployments. In this post, we will take a look at these GitHub actions, and go through how we can use them in a real-world situation, by connecting to a Power Platform model-driven app and deploy the code from one environment to another. The Power Platform Actions for GitHub can be found in … Continue reading DevOps and ALM with Power Platform Actions for GitHub

Customizing Your Super-Linter and ESLint JavaScript Rules

Super-Linter is a linter built by the GitHub team to provide linting for your GitHub projects. In a previous post, we looked at how to set up and use Super-Linter. In this post, we will look at how to customize the rules. We will continue on from the previous example. Specifically, we will look at a case where if we are lining JavaScript files, in which case Super-Linter uses ESLint, … Continue reading Customizing Your Super-Linter and ESLint JavaScript Rules

Using Super-Linter in a GitHub Repo to Improve Your Code Quality

In this post, we will look at how to super-linter in a GitHub repository so your code quality can be improved. The GitHub DevOps Engineering Team built super-linter to help with their own best practices. You can see the GitHub repo for super-linter here. The linter is a “Combination of multiple linters to install as a GitHub Action”. So when you use GitHub as a source code repository, you can add … Continue reading Using Super-Linter in a GitHub Repo to Improve Your Code Quality

Configuring ESLint Semi-Colons Rule

In this post, we will look at configuring the ESLint semi-colon rule. The ESLint semi rule can be configured so when ESLint runs, it will either require or disallow semi-colons. The JavaScript engine does not specifically need semi-colons in many situations such as at the end of lines. The engine will interpret code without semi-colons provided and know how to deal with it using the automatic semicolon insertion feature, or … Continue reading Configuring ESLint Semi-Colons Rule