Author: Carl

In Unified Service Desk, the ExecuteOnDataAvailable action allows you to wait until data becomes available before executing a subaction. For example, let’s say we want to display a webpage of a map of a zip code if the contact’s zip code is populated. To do this, first confirm if the UII action ExecuteOnDataAvailable exists for your hosted control, and if not, create it: Next, create an action call. The ExecuteOnDataAvailable action … Continue reading USD – ExecuteOnDataAvailable Action

In Unified Service Desk, in the CRM Global Manager hosted control there is a way to check if a hosted control is loaded. The action is called IsAppLoaded. Let’s go through an example of using it. In my USD instance, I have a hosted control called “Bing Map” that displays maps: With the name Bing Maps Hosted Control: Let’s check if this is loaded. We will add a couple of … Continue reading USD – IsAppLoaded

In Unified Service Desk, you may want to display 2 hosted controls within the same USD tab at the same time. For example, let’s say USD loads and displays 2 hosted controls showing Google and Bing – the user can only see one hosted control at a time: We will go through setting this up so the hosted controls are side by side, i.e. a vertical split, and then change … Continue reading Split USD Layout to Display Multiple Controls

The ExecuteOnExpressionTrue action in USD is useful if you would like to check conditions before executing actions. For example, let’s say we have a navigation rule that opens a contact. If the contact’s city is New York, we want to open a website for the nyc.gov. To do this, we will create an ExecuteOnExpressionTrue action on opening of the contact (BrowserDocumentComplete event). The ExecuteOnExpressionTrue does not exist for this contact entity, so we … Continue reading Unified Service Desk – ExecuteOnExpressionTrue Action