Category: Unified Service Desk

In Unified Service Desk, we can add images to buttons to help with the user experience. Let’s add buttons to the toolbars in the main USD app and in the session, on the Search button and Associated Contact button: First, let’s use icons that are available in the system. In Customizations, let’s use the msdyn_DetectAll_16 and msdynEntityNumeric icons, which we can see are uploaded as PNG images: Next, navigate to … Continue reading How to Use Images in USD Toolbar Buttons

I recently went through an upgrade of Dynamics 365 and Unified Service Desk that consisted of the following: Upgrading Dynamics 365 Web Client to Unified Interface Upgrading Unified Service Desk 4.0 to 4.1 Changing Unified Service Desk Hosted Controls from IE Process to Chrome Process There were several moving parts to the upgrade. In this post, I will talk through some of the tasks and challenges from a USD perspective. … Continue reading Lessons Learned Upgrading to USD 4.1, IE Process to Chrome Process and Web Client to Unified Interface

In USD, we have the option to set the default zoom level for all users in an organization. To do this, in the USD Administrator App, go to Options and New: Create a new option called DefaultZoomLevel like below. In : Let’s say we set this to 3, like above. This will set the zoom to 3 times. So my environment is pretty zoomed in here: And that is for all … Continue reading Default Zoom Level for Chrome Process in Unified Service Desk

In USD, we can set the Maximum Number of Sessions by using maxNumberOfSessions. To do this, go to the USD App and click on Options. Create an option called maxNumberOfSessions. Let’s set ours to 1: Once configured, USD will prevent users from starting new sessions when the maximum is reached. For example, if we have 1 session already running and the maximum is 1, when trying to start a second session, … Continue reading Configuring Max Number of Sessions in Unified Service Desk

In this post, we will look at how to call JavaScript functions from Unified Service Desk running the Dynamics 365 Unified Client Interface. Let’s go through this. In my setup, the page I will run the JavaScript from is the Account page, which is set up in USD as a type Unified Interface Page running Chrome Process hosting type: First, let’s create a web resource. I have a solution called … Continue reading Calling JavaScript Functions in Unified Service Desk running Unified Interface Pages

In Unified Service Desk, we may like to hide the Dynamics 365 navigation bar and/or command bar. Let’s look at how to do this. We will do this with Unified Interface pages. First, we can hide the Command bar and Navigation bar in Dynamics 365 through a URL (see link). In USD, we could do something similar, or we could use the built-in functionality to do this. Let’s say when … Continue reading Hiding the Navigation Bar and Command Bar in Unified Service Desk

In this post we will look at how to open a web page in a browser from a menu in Unified Service Desk. Our USD looks like below. Let’s add a new button at the start of the menu: Toolbars->Main, which is part of the Toolbar Container which points to ToolbarPanel: Add a new Toolbar button: We will open the Bing website. Call it Open Bing and Add Existing Action … Continue reading Opening a Web Page in a Browser from a USD Menu

In Unified Service Desk, when you launch the application, or on some pages, you may run into the issue “Retrieving the COM class factory for component with CLSID {0002DF01-0000-0000-C000-000000000046 } failed due to the following error: 80040154 Class not registered (Exception from HRESULT 0x80040154 (REGDB_E_CLASSNOTREG))”: Looking in the registry for this class id, we see: The workaround to resolve this was running USD as an Administrator, which is not ideal … Continue reading Workaround for Retreiving the COM Class Factory Issue with USD

The recent release of Unified Service Desk 4.1 brings support for Chrome and Edge processes, which should bring performance enhancements over previous releases of USD which were limited to IE processes. To upgrade to USD 4.1, see here. In this post, we will look at how to use Chrome and Edge with USD. Note Edge support is still in preview. Go to USD settings in Dynamics 365 and open a … Continue reading Using Chrome and Edge in Unified Service Desk 4.1

In this post we will install Unified Service Desk 4.1 as an upgrade from USD 4.0. First, download Unified Service Desk 4.1 here: https://www.microsoft.com/en-us/download/details.aspx?id=58204 Select the files to download. We will download the USD 4.1 Server (PackageDeployer) and the USD 4.1 Client for 64-bit systems: First the Server upgrade. Open the file Dynamics365-USD-4.1.1.1246-PackageDeployer.exe: Click Continue: Choose an extract location. Click Continue: Log in to Dynamics 365: Select Unified Service Desk – … Continue reading Upgrading to Unified Service Desk 4.1