Configuring Max Number of Sessions in Unified Service Desk

In USD, we can set the Maximum Number of Sessions by using maxNumberOfSessions. To do this, go to the USD App and click on Options. Create an option called¬†maxNumberOfSessions. Let’s set ours to 1: Once configured, USD will prevent users from starting new sessions when the maximum is reached. For example, if we have 1 session already running and the maximum is 1, when trying to start a second session, … Continue reading Configuring Max Number of Sessions in Unified Service Desk

Calling JavaScript Functions in Unified Service Desk running Unified Interface Pages

In this post, we will look at how to call JavaScript functions from Unified Service Desk running the Dynamics 365 Unified Client Interface. Let’s go through this. In my setup, the page I will run the JavaScript from is the Account page, which is set up in USD as a type Unified Interface Page running Chrome Process hosting type: First, let’s create a web resource. I have a solution called … Continue reading Calling JavaScript Functions in Unified Service Desk running Unified Interface Pages

Hiding the Navigation Bar and Command Bar in Unified Service Desk

In Unified Service Desk, we may like to hide the Dynamics 365 navigation bar and/or command bar. Let’s look at how to do this. We will do this with Unified Interface pages. First, we can hide the Command bar and Navigation bar in Dynamics 365 through a URL (see link). In USD, we could do something similar, or we could use the built-in functionality to do this. Let’s say when … Continue reading Hiding the Navigation Bar and Command Bar in Unified Service Desk

Using Chrome and Edge in Unified Service Desk 4.1

The recent release of Unified Service Desk 4.1 brings support for Chrome and Edge processes, which should bring performance enhancements over previous releases of USD which were limited to IE processes. To upgrade to USD 4.1, see here. In this post, we will look at how to use Chrome and Edge with USD. Note Edge support is still in preview. Go to USD settings in Dynamics 365 and open a … Continue reading Using Chrome and Edge in Unified Service Desk 4.1

Upgrading to Unified Service Desk 4.1

In this post we will install Unified Service Desk 4.1 as an upgrade from USD 4.0. First, download Unified Service Desk 4.1 here: https://www.microsoft.com/en-us/download/details.aspx?id=58204 Select the files to download. We will download the USD 4.1 Server (PackageDeployer) and the USD 4.1 Client for 64-bit systems: First the Server upgrade. Open the file¬†Dynamics365-USD-4.1.1.1246-PackageDeployer.exe: Click Continue: Choose an extract location. Click Continue: Log in to Dynamics 365: Select Unified Service Desk – … Continue reading Upgrading to Unified Service Desk 4.1

Tips for Getting Parameters from Windows Navigation Rules in USD

In this post, we will look at some things to note when getting parameters from Windows Navigation Rules in Unified Service Desk (USD). When running an Entity Search in a Windows Navigation Rule, we can use the Id of the record in the entity search using [[id]]. That will then give us everything we need regarding the record. When we get into the Actions behind a Windows Navigation rule, we … Continue reading Tips for Getting Parameters from Windows Navigation Rules in USD

USD Toolbar Button Visibility and Replacement Parameter Logic

In Unified Service Desk, we can use Toolbar buttons to perform actions in the application. For example here we have toolbar buttons in the main application: Now let’s say we want to hide and show these buttons based on certain values. For example, if the user is based in the US, and the Maps application is loaded, we may want to show a button that allows us to open a … Continue reading USD Toolbar Button Visibility and Replacement Parameter Logic