Upgrading to Unified Service Desk 4.1

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In this post we will install Unified Service Desk 4.1 as an upgrade from USD 4.0.

First, download Unified Service Desk 4.1 here: https://www.microsoft.com/en-us/download/details.aspx?id=58204

Select the files to download. We will download the USD 4.1 Server (PackageDeployer) and the USD 4.1 Client for 64-bit systems:

First the Server upgrade. Open the file Dynamics365-USD-

Click Continue:

Choose an extract location. Click Continue:

Log in to Dynamics 365:

Select Unified Service Desk – Upgrade and click Next:

Click Next:

Click Next:

Click Next:

Click Next:

Click Finish:

The server is now upgraded. To confirm, check Solutions in Dynamics 365 to see the updated version numbers.

You will also see the new features, such as under USD Settings, you will see Chrome Process Hosting Type for Hosted Controls:

To upgrade the client, open the file Dynamics365-USD-

Click Next:

Click Install:

Click Launch:

You will see the new version number in the top left:

USD will open:



Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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