Configuring Max Number of Sessions in Unified Service Desk

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In USD, we can set the Maximum Number of Sessions by using maxNumberOfSessions. To do this, go to the USD App and click on Options. Create an option called maxNumberOfSessions. Let’s set ours to 1:

Once configured, USD will prevent users from starting new sessions when the maximum is reached. For example, if we have 1 session already running and the maximum is 1, when trying to start a second session, we get the message “The maximum session count was exceeded. Close an existing session and try again”:



Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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