Practical guides, tutorials, and insights on AI, agents, Microsoft technologies, enterprise applications, and communication.
Microsoft has introduced a new real-time streaming analytics experience for Dynamics 365 Contact Center. The new experience, also called the “Supervisor Experience”,…
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Generative Pages are one of the more interesting additions to model-driven apps. Instead of being limited to the traditional form layout of…
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Microsoft is continuing to evolve Dynamics 365 Contact Center around AI agents that can participate throughout the customer service journey. One of…
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Microsoft has created Dataverse Skills for AI coding agents, giving tools such as GitHub Copilot, Claude Code, OpenAI Codex, and Cursor a…
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Today we will look at how to build a multi-agent architecture using Microsoft Copilot Studio. Instead of creating one large agent that…
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PCF controls are a great example of where AI coding agents can become extremely useful with Power Platform. PCF controls are pro-code…
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Today we will look at how to create a real-time voice agent in Microsoft Copilot Studio. Voice agents have been around for…
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Today we will look at how to use Evals in Microsoft Foundry. We will build a simple agent, create a small evaluation…
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Today we will look at how to use Evals in Microsoft Copilot Studio. We will first build a basic agent, give it…
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One of the best ways to become a better public speaker is to study great public speakers. As I’ve been working on…
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Model Context Protocol, or MCP, has quickly become one of the most important standards in the AI ecosystem. Introduced by Anthropic in…
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Anthropic has several different Claude products and services, and deciding which one to use when can be tricky. In this post, we…
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