Tips for Getting Parameters from Windows Navigation Rules in USD

In this post, we will look at some things to note when getting parameters from Windows Navigation Rules in Unified Service Desk (USD). When running an Entity Search in a Windows Navigation Rule, we can use the Id of the record in the entity search using [[id]]. That will then give us everything we need regarding the record. When we get into the Actions behind a Windows Navigation rule, we … Continue reading Tips for Getting Parameters from Windows Navigation Rules in USD

USD Toolbar Button Visibility and Replacement Parameter Logic

In Unified Service Desk, we can use Toolbar buttons to perform actions in the application. For example here we have toolbar buttons in the main application: Now let’s say we want to hide and show these buttons based on certain values. For example, if the user is based in the US, and the Maps application is loaded, we may want to show a button that allows us to open a … Continue reading USD Toolbar Button Visibility and Replacement Parameter Logic

Create and Add Debugger to the Menu in Unified Service Desk

In this post we will look at how to create and add a USD Debugger to a USD installation. We will add it to the USD toolbar, on the top right: The steps we will perform: Create a Debugger hosted control. Find where the toolbar will sit in the XAML panel layout. Create a toolbar container for this panel. Create a toolbar for this toolbar container. Add the toolbar button. Add … Continue reading Create and Add Debugger to the Menu in Unified Service Desk

Error Creating an Instance with CLSID IClassFactory Shutdown Error in USD

When starting Unified Service Desk, you may come across the error: Creating an instance of the COM component with CLSID {0002DF01-0000-0000-C000-000000000046} from the IClassFactory failed due to the following error: 800704a6 One way to resolve the problem is to restart the machine, however there is a much simpler option. Open Windows Task Manager and find the running Internet Explorer processes – iexplore.exe – and end all of these processes: Now start … Continue reading Error Creating an Instance with CLSID IClassFactory Shutdown Error in USD

Recognize Your Customers with Face Recognition, Cloud AI, and Dynamics 365

Artificial Intelligence has been influencing how we live for some time. And now more than ever, the tech giants have been competing to win businesses and developers with their AI services. Microsoft is one of these, and through it’s Azure cloud it has been democratizing the power of various AI capabilities for businesses and developers to take advantage of. In previous posts I have blogged about using voice recognition technology … Continue reading Recognize Your Customers with Face Recognition, Cloud AI, and Dynamics 365

Unified Service Desk and TLS 1.2

As discussed in a previous post, Dynamics 365 version 9 uses TLS 1.2 as its security protocol. This is enabled by default in the Microsoft .NET Framework 4.6+, and it is supported and optional in .NET 4.5+. The Unified Service Desk client application uses the following .NET versions: Unified Service Desk 3.1 or higher version – Microsoft .NET Framework 4.6.2 Unified Service Desk 3.0 version – Microsoft .NET Framework 4.5.2 … Continue reading Unified Service Desk and TLS 1.2

Migrate USD from Web Client to Unified Interface with Migration Assistant

In Unified Service Desk, there is a new tool that allows you to migrate your USD configuration from the Dynamics 365 Web Client to the new Unified Interface. In this post we will go through a migration, using the “Web Client – Unified Interface Migration Assistant” tool. In our USD environment we see the following solutions. We are running USD 4.0: With hosted controls using CRM Page and KB Control: … Continue reading Migrate USD from Web Client to Unified Interface with Migration Assistant

Unified Service Desk – Unified Interface Page vs CRM Page

Below is a comparison of the pre-defined actions and events installed when a new hosted control is created. CRM Page UII Actions AssociatedView Close CloseActive CloseAndPrompt default DisableToolbarButton EnableToolbarButton Find FireEvent GetSelectedCount GetSelectedIds GoBack GoForward GoHome LoadArea lookupinfo MoveToPanel Navigate New_CRM_Page Open_CRM_Page Popup RealignWindow Refresh ReRoute RunScript RunXrmCommand Save SaveAll SaveAndClose ScanForDataParameters SetSize SetUserCanClose ToggleNavigation ToggleRibbon WaitForComplete WaitForData Events ActiveClosed BrowserDocumentComplete PageLoadComplete PopupRouted RefreshRequested Saved Unified Interface Page UII Actions … Continue reading Unified Service Desk – Unified Interface Page vs CRM Page