Author: Carl

Change the Color of Business Process Flows to Power Apps Purple

In Dynamics 365 / Power Apps, the Business Process Flow color out of the box is a hex color #E83D0F. Closer up: Let’s change this to “Power Apps Purple”, which looks kinda like it’s hex code #742774. Go to Settings->Customizations->Themes: I’m going to clone the CRM Default Theme: We need to change the Accent Color: To: Publish the theme so it’s the default applied theme: The BPF now has the purple … Continue reading Change the Color of Business Process Flows to Power Apps Purple

Using JavaScript to Go to Next Stage in Business Process Flows

Let’s take a look at how to move a Business Process Flow to the next stage using JavaScript. If you prefer the video version, check out and subscribe to my YouTube channel: Go to https://flow.microsoft.com and select to create a new Business Process Flow: Let’s call it Account BPF: We see: Let’s make 3 stages – Stage 1, Stage 2, Stage 3: . We will add some fields for each … Continue reading Using JavaScript to Go to Next Stage in Business Process Flows

How to Setup Conditional Access with MFA for Regular and Guest Users in Azure AD

Let’s look at how to set up conditional multi-factor authentication (MFA) in Azure AD. This is useful if you want to restrict certain users to use MFA in certain apps in your tenant. First, log into https://portal.azure.com and select Azure AD: Select Security: And select Conditional Access: We will create a new policy: Let’s give it a name, e.g. MFA Conditional Access Policy. We can select to include none, all … Continue reading How to Setup Conditional Access with MFA for Regular and Guest Users in Azure AD

How to Setup MFA in Azure AD

Multi-factor Authentication (MFA) is a useful feature of Azure Active Directory that helps secure resources. In this post, we will look at how to enable MFA in Azure AD. Log into https://portal.azure.com/ and select Azure Active Directory: Select Multi-factor authentication (you don’t need to select a user at this point): This takes us to the Multi-factor Authentication screen. Select a user you would like to enable MFA for. We will select … Continue reading How to Setup MFA in Azure AD

Omnichannel for Customer Service Setup Chat Widget

In a previous post, we installed Omnichannel for Customer Service. In this next post, we will set up Omnichannel. First, let’s head to the Omnichannel Administration app at yourorg/apps: You should see: Scroll down to Users. We see there are no users in Omnichannel set up right now: Let’s add one. There is no New or Add button on this screen. Instead, we need to head over to Security in D365 … Continue reading Omnichannel for Customer Service Setup Chat Widget

How to Install Microsoft Omnichannel for Customer Service

In this post, we will look at the installation of Microsoft Omnichannel for Customer Service. First, we will need to ensure the Dynamics 365 services are purchased and enabled in order to use Omnichannel for Customer Service. Purchase Services and Assign Licenses Go to the Microsoft Admin Center at https://admin.microsoft.com/: Select Add-Ons: Search for Trials. We will select the Dynamics 365 Customer Engagement Applications Trial: Click Get Free Trial: Click … Continue reading How to Install Microsoft Omnichannel for Customer Service

How to Setup Redeem an Invitation Code for Power Apps Portal

In this post, we will look at Power Apps portals and redeeming invitation codes. These come into play when you have an existing contact in Dynamics 365 that you would like to register as a Power Apps portal user. As each Portal user becomes a contact in Dynamics 365, you may now want this existing contact to simply “sign up” in your portal. Instead, you can send them an invitation … Continue reading How to Setup Redeem an Invitation Code for Power Apps Portal

How to Update Dynamics 365 to 2020 Release Wave 1

The Dynamics 365 2020 Release Wave 1 Preview is now available in early access to activate in your orgs. The roadmap from Microsoft looks like below: You can read about some of the features in the link here: https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave1/index And access the PDF on the release here: https://go.microsoft.com/fwlink/?linkid=2116924 To install the release, which you may want to test out on a trial org, head to the Power Platform Admin Center … Continue reading How to Update Dynamics 365 to 2020 Release Wave 1

Overriding the RetrieveMultiple Integration Pattern Updated for Unified Client Interface

In a previous post in 2017, we looked at how to override the RetrieveMultiple through a plugin to display data in Dynamics 365 / Power Apps. We will now revisit this post to show how to use the same pattern when dealing with Unified Client Interface apps, where the old code didn’t work. This will be useful if you’re running the old code and are migrating to unified interface apps. … Continue reading Overriding the RetrieveMultiple Integration Pattern Updated for Unified Client Interface

How to Embed Forms Pro Inside a Power Apps Canvas App

Previously, we looked at how to create a survey using Microsoft Forms Pro. In this post, we will look at how to embed a Forms Pro survey inside a Power Apps Canvas App. This can be very useful if you want people to fill out surveys using an app, which can be very convenient. If you prefer to learn by video, check out my YouTube channel video: First, log into … Continue reading How to Embed Forms Pro Inside a Power Apps Canvas App