Unified Service Desk – Subactions

Subactions in Unified Service Desk are actions within actions. They are useful if you want to tie actions to a certain action. For example, let’s say every time a dashboard hosted control is loaded, you would like 2 other hosted controls loaded, which are web pages for Google.com and Bing.com. You could create an action that loads the dashboard hosted control, and have another 2 actions that load the search … Continue reading Unified Service Desk – Subactions

Excel Random Number Between

In this post we will generate random numbers for an Excel speadsheet. In Excel, go to the cell or select the range where you would like the random number to occur. Enter the formula: =RANDBETWEEN(lowernumber, uppernumber) For example, if we want to generate a number between 0 and 100, we would enter: =RANDBETWEEN(1, 100) Press Enter, or if you have selected multiple cells, press CTRL-ENTER. You will see the random … Continue reading Excel Random Number Between

USD – RefreshRequested Event

In Unified Service Desk, there is an event called Refresh Requested. In this post we will look at how to use it. Let’s say you are on the Contact page the Refresh action is run. If we have not saved changes to the record, we may want to automatically save it before the refresh is run. Go to Unified Service Desk configuration and select the Contact record: Open Events: Select … Continue reading USD – RefreshRequested Event

How to Create a Web API using ASP.NET

ASP.NET Web API allows us to build HTTP services. It can be used with ASP.NET MVC, Web Forms, WCF HttpBinding. The framework is built on ASP.NET. We will go through an example of building a Web API with MVC using Entity Framework. To create a new project, open Visual Studio and create a new ASP.NET Web Application: Now select the type of project. Here we will select Web API: The … Continue reading How to Create a Web API using ASP.NET

Creating Users in Dynamics 365

To create users in Dynamics 365, sign in to the Office portal and Add a User: Enter the user information and assign a license: The user will be added with a password displayed and the option to send the user an email. Now, from Dynamics 365, the new user will appear under Users. Note this may take a few minutes to appear: You can now assign security roles to allow … Continue reading Creating Users in Dynamics 365

Uninstalling a Program from Command Prompt in Windows

In Windows, you may need to uninstall a program from the command prompt. For example, the application may install under Add or Remove Programs like below (note this actual app doesn’t install like this but I am simulating). Note how the Modify and Uninstall are greyed out: To uninstall this program, note the name of the application above, e.g. Unified Service Desk Client. We will use WMIC to uninstall. Open a … Continue reading Uninstalling a Program from Command Prompt in Windows

Backup and Restore Dynamics 365 Databases

You can backup and restore Dynamics 365 databases through the Dynamics 365 Admin Center. To do this, go to the Admin Center and select Backup and Restore: Choose the organization to back up and select New backup: Enter a label and any notes and click Create: You will see the backup listed with a Creating status: Once complete the status will be Available. From here you will be able to … Continue reading Backup and Restore Dynamics 365 Databases

Dynamics 365 Online Release Cycle

Dynamics 365 releases updates at different frequencies depending on the type of the update. Minor updates may occur during any given month. This includes updates to the service but not the database. Alerts are provided in the Admin Message Center and through email. The updates will occur automatically. Set monthly updates, which may include database changes. These will be tracked by a knowledge base article and the set time of … Continue reading Dynamics 365 Online Release Cycle

Relationship Insights Install

To install Relationship Insights, go to the Dynamics 365 Administration Center. Select Dynamics 365 Relationship Insights and click Manage: You will see the screen below. Select your Dynamics instance and click to install: You will see the message below:    

Deleting a Virtual Machine in Azure

To delete a Virtual Machine in Azure, log into https://portal.azure.com/ and select Virtual Machines. Select the machine to delete and click Delete: You will see below. Type yes to confirm the delete and press Delete: