Unified Service Desk – RunXrmCommand Action

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In Unified Service Desk, the RunXrmCommand command allows Dynamics 365 SDK JavaScript to be injected into a 365 form.

For example, let’s say a Case is opened in a session in USD. Let’s say the description is blank and we would like to populate it:

To do this, we can create an action in USD:

Open USD and this field will be populated:



Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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