Category: Unified Service Desk

In this post we will install Unified Service Desk 4.0 client and server. This is for a new installation in Dynamics 365. Go to: https://www.microsoft.com/en-us/download/details.aspx?id=57273 Click Download: Select the PackageDeployer, which will install the new USD solutions in Dynamics 365, and the client version you require – x86 or x64: Run the Package Deployer: Click Continue: Select location for extracting files: Click Continue: Enter your Dynamics 365 credentials and click Login: … Continue reading Installing Unified Service Desk 4.0 Server and Client

In this post we will look at how to access context parameters in a custom hosted control in C#. Create a new project in Visual Studio: You will see: Update the references using NuGet: Compile, and deploy by copying the assembly to your USD client folder: Now create a new Hosted Control in D365: Fill out the fields: Now start USD. Open the debugger, you will see the parameters under … Continue reading USD – Accessing Context Parameters in Custom Hosted Control

In Unified Service Desk 3.2 onwards, there is a feature that allows for the recovery of crashed IE pages. The USD team has been making great strides over USD web page stability, as the product becomes more powerful with more and more features added. The scenario here, is an agent is using USD and one of the pages they are on freezes. This can happen if a script on a … Continue reading Unified Service Desk – Recover Crashed IE Pages

USD contains a hosted control for Activity Reminders. On opening USD, you will see a reminder icon. Clicking the icon will display the Activity Reminder hosted control: This will display activities where the state code is open or scheduled on or before today’s date for this user: The FetchXML is something like: On clicking on Open Item, the item will be displayed something like below:

In a previous post, we installed the Unified Service Desk Unified Interface solution. In this post, we will show how to use the Unified Interface (UI), or Unified Client Interface (UCI) with the USD client. If we sign in to USD after installing the solution, we will see something like below – this is not using the Unified Interface: To activate the Unified Interface in Unified Service Desk, first browse … Continue reading Using the Dynamics 365 Unified Interface in Unified Service Desk Client

With the release of USD 3.3 comes a new hosted control type, Unified Interface Page. This type of control is designed to support the Unified Client Interface (UCI), or Unified Interface, that can be built once to use “anywhere”. To install the USD UI solution, first go to the Microsoft download site: https://www.microsoft.com/en-us/download/details.aspx?id=56841 Click Download: Select the PackageDeployer file and the 32 or 64 bit client for USD you will use: … Continue reading Unified Service Desk 3.3 – Installing Unified Interface

In USD, if you are running a hosted control as an IE page, you have the ability to open the same page outside of USD easily. To do this, focus on the page you want to open. Below we have a Contact page in USD: Press CTRL+N. This is the keyboard shortcut for Internet Explorer to open the same webpage in a new window. IE will then load, outside of … Continue reading USD – Open Current Tab in IE Browser

In USD, the out of the box shortcut key for the debugger is ALT+SHIFT+D:  

In Unified Service Desk, we can use custom shortcut keys to invoke Action Calls. This is very useful, as you can do a lot with Action Calls in USD. For example, we have an action call that navigates to a dashboard. We can see the field Shortcut Key on the hosted control: We will use CTRL+T to launch our dashboard: Restart USD, and click CTRL+T. You will see the dashboard … Continue reading Unified Service Desk – Custom Shortcut Keys on Action Calls

In USD, we can call the FireEvent action to fire an event in our action call. For example, let’s add a new event to Contact hosted control: Give the event a name, e.g. EventWeWillRun: In the event, we will create an action called DisplayAMessage, that will display some text, e.g. “Event has been called!”: The event should now look like this: With the event created on the contact: Now, let’s … Continue reading USD – FireEvent Action