Unified Service Desk 3.3 – Installing Unified Interface

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With the release of USD 3.3 comes a new hosted control type, Unified Interface Page. This type of control is designed to support the Unified Client Interface (UCI), or Unified Interface, that can be built once to use “anywhere”.

To install the USD UI solution, first go to the Microsoft download site: https://www.microsoft.com/en-us/download/details.aspx?id=56841

Click Download:

Select the PackageDeployer file and the 32 or 64 bit client for USD you will use:

Next, run the package deployer for USD 3.3. Note I am running this on a Dynamics 365 instance without USD already installed:

Sign In:

Select Unified Service Desk – Unified Interface:

Click Next:




Now in Dynamics 365, we have 3 new solutions:

  • DynamicsUnifiedServiceDesk
  • UiiForMicrosoftDynamicsCRM2011
  • USDUnifiedClientCustomization

In the next post, we will configure and use USD 3.3.


Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, BI, Web, Cloud and Data Science.

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