Unified Service Desk – Custom Shortcut Keys on Action Calls

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In Unified Service Desk, we can use custom shortcut keys to invoke Action Calls.

For example, we have an action call that navigates to a dashboard. We can see the field Shortcut Key on the hosted control:

We will use CTRL+T to launch our dashboard:

Restart USD, and click CTRL+T. You will see the dashboard open:

Note you can also use ALT, CTRL, SHIFT, function keys (e.g. F3).




Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, BI, Web, Cloud and Data Science.

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