Unified Service Desk – Activity Reminders

3 Comments

USD contains a hosted control for Activity Reminders. On opening USD, you will see a reminder icon. Clicking the icon will display the Activity Reminder hosted control:

This will display activities where the state code is open or scheduled on or before today’s date for this user:

The FetchXML is something like:

<fetch distinct="true" >
  <entity name="activitypointer" >
    <attribute name="subject" />
    <attribute name="activityid" />
    <attribute name="scheduledstart" />
    <attribute name="regardingobjectid" />
    <attribute name="prioritycode" />
    <attribute name="scheduledend" />
    <attribute name="activitytypecode" />
    <attribute name="instancetypecode" />
    <order attribute="scheduledend" descending="false" />
    <filter type="and" >
      <condition attribute="statecode" operator="in" >
        <value>0</value>
        <value>3</value>
      </condition>
      <condition attribute="isregularactivity" operator="eq" value="1" />
    </filter>
    <link-entity name="activityparty" from="activityid" to="activityid" alias="ab" >
      <filter type="and" >
        <condition attribute="partyid" operator="eq-userid" />
      </filter>
      <link-entity name="activitypointer" from="activityid" to="activityid" alias="ad" >
        <filter type="and" >
          <condition attribute="scheduledend" operator="on-or-before" value="[[DATETIME]]" />
        </filter>
      </link-entity>
    </link-entity>
  </entity>
</fetch>

On clicking on Open Item, the item will be displayed something like below:

THANKS FOR READING. BEFORE YOU LEAVE, I NEED YOUR HELP.
 

I AM SPENDING MORE TIME THESE DAYS CREATING YOUTUBE VIDEOS TO HELP PEOPLE LEARN THE MICROSOFT POWER PLATFORM.

IF YOU WOULD LIKE TO SEE HOW I BUILD APPS, OR FIND SOMETHING USEFUL READING MY BLOG, I WOULD REALLY APPRECIATE YOU SUBSCRIBING TO MY YOUTUBE CHANNEL.

THANK YOU, AND LET'S KEEP LEARNING TOGETHER.

CARL

https://www.youtube.com/carldesouza

 

ABOUT CARL DE SOUZA

Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

carldesouza.comLinkedIn Twitter | YouTube

 

3 Responses to Unified Service Desk – Activity Reminders

  1. Does the “Open Item” button work for you? Every other button is working in our environment other than that one. I’d like to use this hosted control to deliver a business requirement but can’t without the ability to open the item.

  2. Hi Xavier, it works for me. Can you check if you have a windows navigation rule for Reminder set up? I have updated above with a screen shot of what should happen when a user clicks on Open Item.

  3. Hi Carl, I have just installed a brand new USD with this reminder set up, but no activities are showing in it even though I have plenty of them created with statecode “open” and assigned to me. Is there some way to modify the FetchXML or the Hosted Control to manage what is showing in the window?
    Thanks in advance

Leave a Reply

Your email address will not be published. Required fields are marked *