Assign Power BI Licenses

To assign licenses to Power BI users, do the following. In the Office 365 Admin Portal, select Billing: Select Add Subscriptions: Scroll to find the licenses for Power BI Pro and Power BI Free: Select an option: Go to Subscriptions and you will see Power BI: Select a user and assign license:

Dynamics CRM Queues

Queues are used in Dynamics CRM to organize work. Each user and team in Dynamics CRM has a queue by default: To create a new Queue, go to Settings->Business Management: You can also go to Settings->Service Management: Select New to create a new queue: You can set the type to public or private. When you save the queue, a mailbox is created: New record creation details:   Now on your … Continue reading Dynamics CRM Queues

Dynamics CRM Business Units

Business Units are used in Dynamics CRM to group users and teams. To create business unit, go to Settings->Security: There should be one business unit already in the system as the “parent” business unit: Business units have Users: Select New: Let’s create a new team to add to the Business Unit: Note a default team based on the business unit name is automatically created: You can then go to the … Continue reading Dynamics CRM Business Units

USD Caching

USD has caching functionality to allow the USD client to be loaded as quickly as possible. Caching can not only increase USD client startup time but also reduce bandwidth. We will go through an example of how USD client caching works. Firstly, client caching needs to be enabled in USD. Go to Settings->USD->Options: If there is no ClientCacheVersionNumber key, create a new key. Enter ClientCacheVersionNumber as the name and option. Enter … Continue reading USD Caching

Logging in USD

There are several ways you can troubleshoot USD if there is an error. One of these is logging. Logging can be done at the USD client level. Log files are stored in the user’s location: c:\Users\Username\AppData\Local\Microsoft\UnifiedServiceDesk\Version or C:\Users\Username\AppData\Local\Microsoft\Microsoft Dynamics® 365 Unified Service Desk In this directory, you will see subdirectories for the organizations you connect to: Select the correct organization folder, and the additional subfolder to get to the log files. … Continue reading Logging in USD

Power BI Admin Portal

To access the Power BI Admin Portal, first ensure you have Power BI Service Administrator role in Office 365. When you log into powerbi.com, under Settings you will then see the Admin portal: From here, you will see different features. Usage Metrics: Manage users: Audit logs: Tenant settings:  

Dynamics CRM Package Deployer

Packages can be deployed from one environment to another using the Dynamics CRM package deployer. Let’s go through an example of how to use the tool. We will create a sample solution called the “Sample Application”. The application has a custom entity called “App Configuration”. This contains records that hold data for the configuration. This entity and data exists in our development environment. Now, we will create a package that exports this … Continue reading Dynamics CRM Package Deployer

Using Plugin Trace Log to Trace Plugin Exceptions in Dynamics 365

In Dynamics 365, you can add tracing to your code to assist with troubleshooting. To do this, in your plugin, add the code: ITracingService tracingService = (ITracingService)serviceProvider.GetService(typeof(ITracingService)); Then add a line to do the trace: tracingService.Trace(“This is a trace.”); Next, go to System Settings to actually turn tracing on in the system: Under Customization, you can set the tracing level. The trace writes to the Plugin Trace Log, which we … Continue reading Using Plugin Trace Log to Trace Plugin Exceptions in Dynamics 365

USD Session Lines

Session Lines are a hosted control in USD that is used for session overview and name information. Session Lines are configured in the USD setup. We will go through an example of how these work. To access session lines, go to USD configuration->Session Lines: You can see we have many session lines defined. Note the type – there are 2 types, Session Name, and Session Overview Line. We will look at each of these. … Continue reading USD Session Lines