Dynamics CRM Early Bound vs Late Bound

There is debate regarding whether to use early bound or late bound when developing integrations with Dynamics CRM. Here we will go into some background. Early bound is a wrapper around CRM that can help with the speed of the development process. An example of early bound is: Account account = new Account { Name = “Coffee Company” }; _accountId = _serviceProxy.Create(account); You can see here we have the entity names … Continue reading Dynamics CRM Early Bound vs Late Bound

Agent Scripts in Unified Service Desk

Unified Service Desk has the ability to implement agent scripts. Let’s say when a customer calls, you would like your call center agent to go through a specific set of greetings and questions. You can configure this so USD will ask the agent every time, and customize it depending on certain parameters. The first thing to do before using Agent Scripts is to create a hosted control that will display … Continue reading Agent Scripts in Unified Service Desk

Power BI Useful Links

Below are Power BI links and resources that may be useful in growing your Power BI knowledge: Power BI Landing Page at Microsoft Guided Power BI Learning Power BI Community Blog at Microsoft Power BI User Group Reddit r/Power BI Microsoft Power BI Blog Microsoft Analysis Services Team Blog Microsoft SQL Server Blog Microsoft R Server Blog Guy in a Cube Blogs Gil Raviv (DataChant) Prathy Kamasani Kasper de Jonge … Continue reading Power BI Useful Links

Dynamics 365 Global Option Sets and Web API

Global Option Sets in Power BI can be accessed through the Web API. To access them, go to the URL: https://yourcrm.crm.dynamics.com/api/data/v8.1/GlobalOptionSetDefinitions?$select=Name From here, the MetadataId value of the option set can be used to https://yourcrm.crm.dynamics.com/api/data/v8.1/GlobalOptionSetDefinitions(MetadataId) E.g. https://yourcrm.crm.dynamics.com/api/data/v8.1/GlobalOptionSetDefinitions(3de5f647-b149-4c82-b275-dd91e860b08d)  

Fiddler Install

Fiddler is a web debugging proxy tool written by Eric Lawrence and owned by Telerik. To download it, go to: https://www.telerik.com/fiddler and select Free Download: Click Download: This will download: Click I Agree: Click Install: Click Close: You will see: Run Fiddler: Fiddler will load: You have the option to capture and not capture traffic: You will notice in your Internet Explorer options, a Proxy will be enabled. This will start and stop … Continue reading Fiddler Install

Dynamics 365 Themes

To change the theme of a Dynamics 365 installation is easy. Go to Customizations->Themes: Here you will see the default theme: Click Clone to copy the theme. We will change the color of the nav bar. We can also add a new logo: Publish the new these to see your changes: To change back to an existing theme, select the theme and publish:  

Microsoft AppSource

Dynamics 365 has an online marketplace, AppSource, where you can search for apps to install. These apps are written by vendors and also by Microsoft. It has products written for Cloud Solutions, Power BI and Office 365 as well as Dynamics 365. To use AppSource, go to https://appsource.microsoft.com/ and sign in with your 365 credentials. Notice the products you can filter on at this point. Scrolling down you will see the top app results and also … Continue reading Microsoft AppSource

Install Project Service Automation for Dynamics 365

To install Project Service Automation for Dynamics 365, head to Microsoft AppSource and search for Project Service Automation: https://appsource.microsoft.com/en-us/?search=project%20service%20automation You will see the Project Service Automation link: Select the link. Click on Free Trial: Agree to the conditions: Select the Organization and agree: Wait until the install is complete: Project Service will then appear in the menu:  

Power BI Publisher for Excel

The Power BI Publisher for Excel adds many features for business intelligence in Excel, including being able to analyze data from the Power BI service in Excel and being able to publish Excel image snapshots to Power BI. To install it, go to https://www.microsoft.com/en-us/download/details.aspx?id=50729 Note the supported versions of excel: Excel 2007, Excel 2010, Excel 2013, Excel 2016 Select the version you want to install: Run the exe:   Open Excel and … Continue reading Power BI Publisher for Excel

Creating Microsoft Flows for Microsoft Dynamics

Microsoft Flow can be used with Microsoft Dynamics to create flows. Searching for Dynamics in the available flows, you can see there are several flows out there, for example copying data from Dynamics CRM to Dynamics 365 for Operations, and creating Dynamics leads based on tweets: There is a flow to create a push notification based on a new sales order being created in Dynamics 365 for Financials, but not one … Continue reading Creating Microsoft Flows for Microsoft Dynamics