ARCHIVE

Author: Carl de Souza

Dynamics CRM Ribbon Customizations
Dynamics 365 Customer Engagement (CRM) · Mar 11, 2017

Dynamics CRM Ribbon Customizations

The Dynamics CRM ribbon is the navigation of each page. For example, Accounts contain the ribbon: Selecting an account changes the ribbon options…

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Dynamics CRM Duplicate Detection
Dynamics 365 Customer Engagement (CRM) · Mar 8, 2017

Dynamics CRM Duplicate Detection

Dynamics CRM has built in duplicate detection capabilities to keep your data clean. Let’s look at how these work. Go to Settings->Data…

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Dynamics CRM Goals
Dynamics 365 Customer Engagement (CRM) · Mar 8, 2017

Dynamics CRM Goals

Dynamics CRM has the ability to manage goals. This allows managers to review team and individual goals across different timelines. Goals are…

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Dynamics 365 Cases
Dynamics 365 Customer Engagement (CRM) · Mar 6, 2017

Dynamics 365 Cases

To create a new case, or issue, in Dynamics 365, go to the Services menu and select Cases: Here, you will see…

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Dynamics 365 Bulk Delete Jobs
Dynamics 365 Customer Engagement (CRM) · Mar 5, 2017

Dynamics 365 Bulk Delete Jobs

Dynamics 365 has the ability to schedule data for deletion. To do this, go to Settings->Data Management: Select Bulk Record Deletion: Click…

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Upgrading Unified Service Desk
Unified Service Desk · Mar 4, 2017

Upgrading Unified Service Desk

To upgrade Unified Service Desk, go through the following steps. First, download the latest Unified Service Desk from the Microsoft link: https://www.microsoft.com/en-us/download/details.aspx?id=50355 Check…

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