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Unified Service Desk · Mar 4, 2017 · 1 MIN READ

Upgrading Unified Service Desk

To upgrade Unified Service Desk, go through the following steps.

First, download the latest Unified Service Desk from the Microsoft link:

https://www.microsoft.com/en-us/download/details.aspx?id=50355

Check the files and download:

Open the executable (non-Package Deployer).

Click Next:

Keep the options checked and click Install:

You will then get this message:

Clicking Settings->About and also the login window will show the new version:

In Dynamics 365, we see the following solutions and versions for USD:

Run the package deployer:

Choose Upgrade:

After upgrade, check the version numbers. In this case they are the same as the upgrade contained the same version:

 

 

Carl de Souza
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Carl de Souza Enterprise Architect at Microsoft · AI Technology Expert

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Carl de Souza
KEEP LEARNING. KEEP BUILDING.

Explore AI, agents & Microsoft technology.

I share practical ideas, tutorials, and videos about AI, AI agents, Microsoft technologies, and the Power Platform.