Upgrading Unified Service Desk

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To upgrade Unified Service Desk, go through the following steps.

First, download the latest Unified Service Desk from the Microsoft link:


Check the files and download:

Open the executable (non-Package Deployer).

Click Next:

Keep the options checked and click Install:

You will then get this message:

Clicking Settings->About and also the login window will show the new version:

In Dynamics 365, we see the following solutions and versions for USD:

Run the package deployer:

Choose Upgrade:

After upgrade, check the version numbers. In this case they are the same as the upgrade contained the same version:




Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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