Uninstalling the USD Client

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To uninstall the Unified Service Desk client, go through the following steps:

Browse out to Programs and Features:

Find Unified Service Desk Setup Support Files:

Click Uninstall. You will see below, click Uninstall again:

Click Yes:

USD client is now uninstalled. Browse out to the folder in Windows where USD was originally installed, usually:

  • C:\Program Files\Microsoft Dynamics CRM USD\USD
  • C:\Program Files (x86)\Microsoft Dynamics CRM USD

If this directory still exists, you may see some files such as custom hosted controll dlls. You can now delete these.


Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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