When opening Unified Service Desk, you may come across the error “The hosted application KPI couldn’t be created” and it refers to the UnifiedServiceDesk.KPIControl.KPI, saying the file does not exist:
In the USD configuration, we can see the Demo Customizations customization file is showing no ZIP file being uploaded:
And the KPI hosted control points to the assembly it is looking for:
To resolve this, let’s install the Web Client Customizations from the USD installation package:
Once complete, in the USD configuration, the USD_AgentDesktop.zip file will be uploaded:
And you will be able to log into USD without the error.