Dynamics CRM Unified Service Desk Install

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The following are steps to install the Unified Service Desk (USD).

  1. Go to the Microsoft website to download the USD files: https://www.microsoft.com/en-us/download/details.aspx?id=50355
  2. Select files to download. I will download the 64 bit version. Note the USD version is contained in the file names, in this case

  3. Run the package deployer. This will deploy USD to your Dynamics 365 server environment:

  4. Click continue:

  5. This will bring up the package deployer screen. Check Display List of available organizations. Enter server and credentials and click Login:

  6. As I have a single company, it is selected by the installer. Next, select Unified Service Desk – New Environment below:

  7. Click next:

  8. Solution installs. Once complete hit Next and Finish on the final screen:

  9. Next, install the USD client. Run the executable. Note the path:

  10. Click Install:

  11. Click Launch:

  12. You will first see the splash screen with the version:

  13. Log into the USD:

  14. The USD will open:


USD is now installed and ready to be configured.


Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, BI, Web, Cloud and Data Science.

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