Installing the Power BI Customer Service Analytics for Dynamics 365 App

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Select Get Data from the bottom left, then under Services select Get:

Under Dynamics, select Customer Service Analytics for Dynamics 365 and click Get it now:

Enter your Dynamics 365 Organization URL:

Under your Apps, you will see the new app installed:

You will see the dashboard:

Select a tile to open the report. This app has the following reports:

 

ABOUT CARL DE SOUZA

Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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