Copilot Archives - Carl de Souza

Exploring Features in Copilot for Customer Service Dynamics 365

February 27, 2024

Microsoft Copilot has been embedded into several parts of its Copilot AI assistant into Dynamics 365 Customer Service. In this post, we will look at some of these. Before we start, let’s consider the real use cases for wanted Copilot for customer service scenarios. The aim of customer service is to keep customers happy, and one way to do this is for agents to be able to resolve customer issues … Continue reading Exploring Features in Copilot for Customer Service Dynamics 365

Build Websites Quickly with Power Pages Copilot

November 10, 2023

The Power Pages Copilot is a fast way to get a Power Pages site up and running quickly. Copilot can be used to create Power Pages site structure and layout, website copy, and user input forms. In this post, we will look at how to use Copilot with Power Pages. There are 3 main areas we will cover: Building Sites in the Maker Portal with Copilot Website Copy using Copilot … Continue reading Build Websites Quickly with Power Pages Copilot

Building Power Apps from Scratch Using Copilot AI

June 21, 2023

Microsoft has been working hard of adding AI into several products including Power Apps. In this post, we will look at how to use the preview feature of the Power Apps maker portal to build apps using Microsoft’s Copilot AI feature. First, head over to https://admin.powerplatform.microsoft.com/ and select Settings, then select Copilot (preview). If you don’t see this option, you may need to join a trial waitlist. Be sure to turn … Continue reading Building Power Apps from Scratch Using Copilot AI

Create a Bot using Power Virtual Agents and Power Automate to Get Today’s Weather with No Code

November 19, 2019

The Microsoft Power Platform has exciting new capabilities with its Power Virtual Agents, used to build intelligent bots, and Power Automate, used to write no-code flows and integrations. What’s also exciting is the ability to call flows from bots in order to help bots answer questions and provide information to a customer/user. As I previously promised after the Ignite 2019 announcements, we will now look at how to create a … Continue reading Create a Bot using Power Virtual Agents and Power Automate to Get Today’s Weather with No Code

wide open trigger November 17, 2024 at 1:11 pm on How to Set a Lookup Field to Another Lookup Field on a Dynamics 365 Power Apps Form using JavaScriptSpot on with this write-up, I honestly believe that this site needs much more attention. I'll probably be back again
yo November 7, 2024 at 12:01 pm on Creating Service Principals Really Easily Using Pac Clihttps://learn.microsoft.com/en-us/power-platform/developer/cli/reference/admin#pac-admin-create-service-principal --name -n Application name to create in Entra ID.
yo November 7, 2024 at 12:00 pm on Creating Service Principals Really Easily Using Pac Clicli to add it to others env https://learn.microsoft.com/en-us/power-platform/alm/devops-build-tools#configure-environment-with-the-application-id
Balkhis Reshma October 31, 2024 at 6:43 pm on Using Postman to Hit an API Management Endpoint with SubscriptionHi Carl, Thanks for your tutorial. Really helpful. Since you are an expert in Microsoft Dynamics 365 CRM. I would
Piyush October 15, 2024 at 7:35 am on Understanding Intersect Entities and N:N Relationships in Dynamics 365you made my day Carl, Thanks for sharing