Below are the Unified Service Desk versions:
| Version | Release Date | Notes |
| 4.0 | August 20, 2018 | Unified Interface apps support with Web Client to UI Migration Assistant, stop accidental closure feature, new UI KM control, and preview features – USD admin app, stack notifications, SwitchSession actions |
| 3.3 | April 24, 2018 | Unified Interface, Best Practice Analyzer |
| 3.2 | March 14. 2018 | Performance diagnostics, faster load times |
| 3.1.0 | Nov 8, 2017 | TLS 1.2, inactivity and session timer support |
| 3.0.0 | Aug 28, 2017 | Configure USD diagnostics options from the Audit and Diagnostics page, exit monitoring, on-demand diagnostics, Jaws Reader Support, Decrease Average Handling Time using PreFetch, Avoid Unified Service Desk freezes using RunAsync, Keyboard Shortcuts, Enhanced Debugging options |
| 2.2.1.806 | Feb 21, 2017 | |
| 2.2.1 | Feb 2017 | Enhanced exception handling for custom hosted controls, enhanced diagnostic logging for CHCs, keyboard shortcuts for panels |
| 2.2 | Dec 2016 | Notifications, better debugging and troubleshooting, custom login and splash screen, high contrast mode |
| 2.1.0.556 | May 2016 | Interactive service hub |
| 2.0.2 | April 2016 | Bug fixes |
| 2.0.1 | Feb 2016 | Multi-monitor support |
| 2.0 | OAuth, custom listeners, entity search service, CRM KB, HAT software factory support, enhanced browser control, easily deploy custom hosted controls | |
| 1.2.0 | April 2015 | Sample applications, deploy sample, Parature KM |
| 1.1.0 | Dec 2014 | Guide on how to update USD and new developer guide |
| 1.0.1 | Sep 2014 | Added 2 security roles, added USD area under Settings |
| 1.0.0 | May 2014 | CRM SP1, CRM Online Spring 2014 |
Former names:
- Customer Care Desktop (CCD)
- Customer Care Accelerator (CCA)
More information:
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