USD Default Navigation Rule to Do Nothing for InPlace and Popup

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In Unified Service Desk, routing rules define what will happen when a user clicks on a link in a hosted control. USD gives a lot of control over what happens, which makes the application powerful in terms of routing.

In order to effectively disable all routing unless specified explicitly, we can add a routing rule to USD and click Windows Navigation Rule:

Click New:

Provide a name and a high order. The order should be high so that we have space for other routing rules to run. The Action is None:

We will also create one for Popup types:

Now let’s test this out.

Open USD. We have a Dynamics 365 dashboard being displayed. Click on the link in the list view:


On clicking, “nothing happens”. We can see in the debugger our Default Pop-Up rule caught the event and “did nothing”:

Now let’s add rule to route accounts. Clicking on an Account from a dashboard list will be a popup type.

Note I am making Account global for this exercise (if it’s not open, it won’t open and the Default Pop-up will run after). Now open USD, change the view to Sales Dashboard that shows a list of accounts, and select an account:

The account will open in it’s own tab. Now select a contact on the account:

“Nothing” will happen. Open the debugger and you will see the Default routing rule has run as it is “InPlace”:

Note if you are unsure about whether an event is “InPlace” or “Popup” you can determine this by using these default rules to see what is invoked.



Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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