In Customer Service Hub, you can search for knowledge articles using the quick find view:
In some cases, searching for keywords may not produce any results:
One thing to check in these situations is the quick find view fields have been properly configured. Open Customize the System:
Select the Knowledge Article entity and go to Views. Select Quick Find Active Knowledge Articles:
Click on Add Find Columns:
Ensure the relevant fields are selected for search, such as Keywords, Title etc:
Click OK and Publish:
Now when you repeat the search, you will see the articles appear:
I AM SPENDING MORE TIME THESE DAYS CREATING YOUTUBE VIDEOS TO HELP PEOPLE LEARN THE MICROSOFT POWER PLATFORM.
IF YOU WOULD LIKE TO SEE HOW I BUILD APPS, OR FIND SOMETHING USEFUL READING MY BLOG, I WOULD REALLY APPRECIATE YOU SUBSCRIBING TO MY YOUTUBE CHANNEL.
THANK YOU, AND LET'S KEEP LEARNING TOGETHER.
CARL
