In Customer Service Hub, you can search for knowledge articles using the quick find view:
In some cases, searching for keywords may not produce any results:
One thing to check in these situations is the quick find view fields have been properly configured. Open Customize the System:
Select the Knowledge Article entity and go to Views. Select Quick Find Active Knowledge Articles:
Click on Add Find Columns:
Ensure the relevant fields are selected for search, such as Keywords, Title etc:
Click OK and Publish:
Now when you repeat the search, you will see the articles appear:
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