Enabling Knowledge Article Search in Customer Service Hub

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In Customer Service Hub, you can search for knowledge articles using the quick find view:

In some cases, searching for keywords may not produce any results:

One thing to check in these situations is the quick find view fields have been properly configured. Open Customize the System:

Select the Knowledge Article entity and go to Views. Select Quick Find Active Knowledge Articles:

Click on Add Find Columns:

Ensure the relevant fields are selected for search, such as Keywords, Title etc:

Click OK and Publish:

Now when you repeat the search, you will see the articles appear:

 

ABOUT CARL DE SOUZA

Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, BI, Web, Cloud and Data Science.

carldesouza.comLinkedIn Twitter | YouTube

 

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