Dynamics 365 Activities

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Activities in Dynamics 365 are ways to communicate with your customers.

To access activities, go to Sales->Activities:

Selecting this link takes you to the Activities view:

There are different types of activities, including:

  • tasks
  • email
  • appointments
  • phone call
  • letter
  • fax
  • service activity
  • campaign response

To enter a new task, select New Task and set the regarding (select the entity and record):

To enter a new email, select New Email and then you can save or send.

For Appointments, select the record type, and then who you are meeting with, the location, time, attachments etc:

New Phone Call:

New Letter:

New Service Request:

Campaign Response:

 

THANKS FOR READING. BEFORE YOU LEAVE, I NEED YOUR HELP.
 

I AM SPENDING MORE TIME THESE DAYS CREATING YOUTUBE VIDEOS TO HELP PEOPLE LEARN THE MICROSOFT POWER PLATFORM.

IF YOU WOULD LIKE TO SEE HOW I BUILD APPS, OR FIND SOMETHING USEFUL READING MY BLOG, I WOULD REALLY APPRECIATE YOU SUBSCRIBING TO MY YOUTUBE CHANNEL.

THANK YOU, AND LET'S KEEP LEARNING TOGETHER.

CARL

https://www.youtube.com/carldesouza

 

ABOUT CARL DE SOUZA

Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

carldesouza.comLinkedIn Twitter | YouTube

 

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