Creating a Support Email for your Organization in Office 365

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To add a support email, create a new user in the Office 365 Admin Portal: Select Users->Add a User:

Enter Support and select a product license:

Click Add.

The new support email will then be created:

You can log into the account and start receiving emails.

Once configured, you can link the account to Dynamics 365 for automatic case creation.



Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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