Unified Service Desk and TLS 1.2

Leave a comment

As discussed in a previous post, Dynamics 365 version 9 uses TLS 1.2 as its security protocol. This is enabled by default in the Microsoft .NET Framework 4.6+, and it is supported and optional in .NET 4.5+.

The Unified Service Desk client application uses the following .NET versions:

  • Unified Service Desk 3.1 or higher version – Microsoft .NET Framework 4.6.2
  • Unified Service Desk 3.0 version – Microsoft .NET Framework 4.5.2

In order to support TLS 1.2 in the Unified Service Desk client, you will have the following options:

  • Install USD 3.1 or higher. When doing so, it will default to using TLS 1.2
  • If using USD 3.0 or lower, perform a registry setting update as discussed here

If you do update to USD 3.1 or higher, you will need to ensure any custom hosted controls are also using .NET 4.6+.

THANKS FOR READING. BEFORE YOU LEAVE, I NEED YOUR HELP.
 

I AM SPENDING MORE TIME THESE DAYS CREATING YOUTUBE VIDEOS TO HELP PEOPLE LEARN THE MICROSOFT POWER PLATFORM.

IF YOU WOULD LIKE TO SEE HOW I BUILD APPS, OR FIND SOMETHING USEFUL READING MY BLOG, I WOULD REALLY APPRECIATE YOU SUBSCRIBING TO MY YOUTUBE CHANNEL.

THANK YOU, AND LET'S KEEP LEARNING TOGETHER.

CARL

https://www.youtube.com/carldesouza

 

ABOUT CARL DE SOUZA

Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

carldesouza.comLinkedIn Twitter | YouTube

 

Leave a Reply

Your email address will not be published. Required fields are marked *