CRM Global Manager Hosted Control Actions and Events

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The CRM Global Manager hosted control (called the Global Manager in earlier USD versions) is a specific type of hosted control in USD. The control is required (single instance). It:

  • loads all USD configuration at startup
  • handles window navigation rules
  • handles toolbar
  • handles agent scripts
  • handles data management

The global manager provides pre-defined UII actions including:

There are also pre-defined events:

  • DesktopReady
  • SessionActivated
  • SessionClosed
  • SessionDeactivated
  • SessionNew


UII Actions:




Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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