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Unified Service Desk · Jan 9, 2017 · 1 MIN READ

CRM Global Manager Hosted Control Actions and Events

The CRM Global Manager hosted control (called the Global Manager in earlier USD versions) is a specific type of hosted control in USD. The control is required (single instance). It:

  • loads all USD configuration at startup
  • handles window navigation rules
  • handles toolbar
  • handles agent scripts
  • handles data management

The global manager provides pre-defined UII actions including:

There are also pre-defined events:

  • DesktopReady
  • SessionActivated
  • SessionClosed
  • SessionDeactivated
  • SessionNew

 

UII Actions:

Events:

 

Carl de Souza
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Carl de Souza Enterprise Architect at Microsoft · AI Technology Expert

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Carl de Souza
KEEP LEARNING. KEEP BUILDING.

Explore AI, agents & Microsoft technology.

I share practical ideas, tutorials, and videos about AI, AI agents, Microsoft technologies, and the Power Platform.