In Unified Service Desk, there is an action called ShellExecute that allows execution of an application. For example, if we open USD and open the debugger, we can see under the CRM Global Manager ShellExecute action:
From USD configuration, we can see the description as: “Launches an application by specifying the complete URL or path to the application. Note: The user must have rights to run the application. The URL or path of the application to run”:
To open the website microsoft.com, we can use:
To open a command prompt:
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