Error Connecting to Dynamics 365 from Excel, Cannot Download the Information you Requested

Leave a comment

When downloading a spreadsheet from Dynamics 365, you may run into the problem:

Unable to open Cannot download the information you requested:

To resolve this, in Internet Explorer options, uncheck “Do not save encrypted paged to disk”:

Click OK and click Refresh All:

If this doesn’t resolve the issue, or you get the issue: “This web query returned no data. To change the query, click OK, click the arrow on the name box in the formula bar, click the name of the external data range for the Web query, right-click the selection, and then click Edit Query, see below:

From the Data menu, select Queries and Connections to open this pane:

Right click the Query_from_Microsoft_CRM connection and select Properties:

Go to the Definition tab:

Click Edit Query. Select your organization to log into:

You will see:

Once logged in, press Cancel:



Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, BI, Web, Cloud and Data Science.

carldesouza.comLinkedIn Twitter | YouTube


Leave a Reply

Your email address will not be published. Required fields are marked *