In Dynamics 365, you can maintain different versions of Knowledge Articles.
Let’s say we have a published article we want to update. We are at major version 1.0 of the article:
Let’s create another version of the article, version 1.1:
Click OK:
Let’s update the article by updating the text. We will change It’s to It is:
Click Save to save the 1.1 article:
At this point, version 1.0 is still published, and version 1.1 is in Draft status. Click Publish, so version 1.1 becomes the main active version:
Note version 1.0 no longer shows as an active article:
Now, if we open the main article, and select the Summary tab, we can see under Related Information the article history:
Selecting version 1.0 will open that version:
Now what happens if I directly update version 1.1 of our article without creating a new version? Let’s make an update:
And click Update:
Click OK to confirm updates:
Now on the Summary tab, we still see the 1.1 version:
And the version shows the latest update, which can be good if you don’t need to track a different version, or not so good if you would like to keep track:
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