Below is a glossary and list of terminology for Power Virtual Agents in the Microsoft platform.
Topic – a subject that the bot understands. New topics can be created, and depending on the topic, it may be able to be deleted or deactivated.
Topic Checker – checks topics for errors after the topic is built.
Trigger Phrase – teaches the bot a question someone may ask. There can be many trigger phrases that will initiate a topic.
Entities – these represent information a bot picks out of a conversation. E.g. age, color, city, etc:
Channels – Places the bot can be deployed, e.g. Teams, website, mobile app, Facebook, Skype, Cortana, Slack, etc.
Skills – This is where bots call other bots to leverage their skills.
Topic Overlap detection – a feature where the bot can detect an overlap in topics.
Bot Metadata – ways that a bot is identified. This includes the Environment Id, Tenant Id, Bot app Id
Bot Analytics – a series of reports that display sessions, engagement, rates of resolution and abandonment, customer satisfaction.
Actions – can be called in the topic designer. Actions include calling a Power Automate flow.
Topic workflow options – these include Ask a question, Add a condition, Call an action, Show a message, Redirect to another topic, End the conversation
End the Conversation – End with Survey, Transfer to Agent
Variables – stores information the bot can use.
Track between Topics – Functionality that helps with debugging / seeing how the bot is reacting to triggers in real time.
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