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Author: Carl de Souza

USD – ShowAbout Action
Unified Service Desk · Jul 29, 2017

USD – ShowAbout Action

In Unified Service Desk, there is an action called ShowAbout. The purpose of this action is to show the about page, which…

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Leads in Dynamics 365
Dynamics 365 Customer Engagement (CRM) · Jul 27, 2017

Leads in Dynamics 365

To create a Lead, go to Settings->Leads: This will display a list of leads. Here you can enter lead information, including: Note…

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Dynamics CRM Version Snapshots
Dynamics 365 Customer Engagement (CRM) · Jul 25, 2017

Dynamics CRM Version Snapshots

Here is how each of the user interfaces of the different Dynamics CRM versions look. Dynamics CRM 2011 A distinguishing factor here…

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Connecting Dynamics 365 to Yammer
Dynamics 365 Customer Engagement (CRM) · Jul 20, 2017

Connecting Dynamics 365 to Yammer

Dynamics 365 and Yammer have built in integration. To turn on this integration, in Dynamics 365, go to Settings->Administration and select Yammer…

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