Author: Carl de Souza

Dynamics 365 Customer Engagement (CRM) · Jul 15, 2021

7 Reasons Virtual Tables Aren’t Working in the Power Platform

In a previous post, I showed an example of how to set up Virtual Tables in the Microsoft Power Platform. In this…

Dynamics 365 Customer Engagement (CRM) · Jul 15, 2021

In this post, we will look at how to use Virtual Tables in the Power Platform and Dynamics 365. Virtual Tables were…

C# · Jul 15, 2021

In this post, we will customize an Microsoft Docs sample to create an OData version 4 service with data and publish it to…

Dynamics 365 Customer Engagement (CRM) · Jul 8, 2021

In this post, we will look at how to easily install multiple XrmToolbox tools at once. We will also look at how…

Contact Center / Omnichannel · Jul 6, 2021

In this post, we will look at how supervisors can assign and transfer chats to agents in Omnichannel. Let’s look at our…

Office 365 · Jul 6, 2021

In this post, we will look at how to install the new Yammer App, which is implemented as a Progressive Web App…

Unified Service Desk · Jul 2, 2021

Unified Service Desk 4.2 went general availability recently, and if you upgraded you may see that when you launch USD you are…

Contact Center / Omnichannel · Jul 1, 2021

In this post, we will look at how to enable personal quick replies for Omnichannel agents. Out of the box, personal quick…

Dynamics 365 Customer Engagement (CRM) · Jun 17, 2021

Ever used a Dynamics 365 product and thought of an idea that would make the product that much better? Microsoft encourages individuals…

Contact Center / Omnichannel · Jun 15, 2021

In this post, we will look at how to set up Omnichannel Proactive Chat in order to engage with your customers. Firstly,…