Calling an APIM App Service from Power Automate
In this post, we will look at how to call an Azure App Service through an API Management endpoint from Power Automate.…
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Author: Carl de Souza
Get Bearer Token in Power Automate Flow
In this post, we will look at how to get a Bearer token in a Power Automate flow. First, we will create…
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Dealing with Deprecated Flip Controls in 2021 Release Wave 1 Power Apps
The 2021 Release Wave 1 for Power Apps has a list of deprecated features, including various controls. In this post, we will…
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Running Omnichannel for Customer Service on Unified Service Desk for Amazing Agent Experiences
In this post, we will take a deep dive into how to install and configure Unified Service Desk – Omnichannel for Customer Service so…
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How to Tell if Microsoft Teams is Down
Every now and then, Microsoft Teams will be down. What this means is the Microsoft Teams service from Microsoft is down, and…
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Restore failed App is locked by User
In this post, we will look at the error message “Restore failed App is locked by User”, e.g. Restore failed. ‘My Simple…
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Customizing Dynamics 365 Omnichannel Forms and Agent Experience
Omnichannel agent experiences can be improved by providing customized forms, layouts, and surfacing data quickly. With Dynamics 365 Omnichannel for Customer Service,…
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Authenticating Users in Omnichannel for a Better User Experience
In this post, we will look at how to set up authentication in Omnichannel so Power Apps Portal customers can be pre-authenticated…
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How to Change the URL of a Power Apps Portal
In this post, we will look at how to change the URL of a Power Apps Portal. First, go to the Power…
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Using Skill-Based Routing in Dynamics 365 Omnichannel
In this post, we will look at how to use skill-based routing in Dynamics 365 Omnichannel. Let’s go through an example where…
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