How to Export and Import Canvas Apps MSAPP and ZIP Formats
In this post, we will go through how to export and import a Canvas Apps Power Apps in 2 formats, the MSAPP…
Read article →ARCHIVE
Author: Carl de Souza
Enabling the Power Apps Maker Solution Preview
The Power Apps Maker Solution Preview is available for some orgs. Once enabled, it provides a cleaner user experience when building apps.…
Read article →
Power Apps Ideas Transforms Natural Language to Formula
Microsoft is continually building AI functionality to improve the coding and non-coder experience with examples that include natural language query code generation. In…
Read article →
Configuring Power Virtual Agent Bot Handoff to Omnichannel Live Agent
In this post, we will look at how to create a Power Virtual Agent (PVA), connect it to Omnichannel for Dynamics 365,…
Read article →
Migrating Omnichannel Configuration Data Between Orgs
Once you have configured Omnichannel in your development org, you will at some point want to migrate that configuration through your environments…
Read article →
Configuring Nicknames for Agents in Omnichannel Chat
There are scenarios where organizations do not want their agents real names to be displayed to customers in a virtual Omnichannel chat.…
Read article →
Omnichannel Chat on a Power Apps Portal
In this post, we will look at how to add an Omnichannel chat widget to a Power Apps Portal. First, go ahead…
Read article →
Showing Agents Unread Messages in Omnichannel
In this post, we will look at how we can configure in Omnichannel for Customer Service the ability to show unread messages…
Read article →
Supervisor Monitoring of Negative Conversations in Omnichannel
In this post, we will look at how supervisors can monitor conversations in Omnichannel and stay on top of negative customer sentiment.…
Read article →
Get Omnichannel Conversation Id and Custom Context through JavaScript
There may be scenarios where you need the custom context from a chat accessible in JavaScript when an Omnichannel conversation loads. In…
Read article →