Author: Carl de Souza

Portals / Power Pages · Apr 19, 2022

JWT JSON Web Tokens and Power Apps Portals

In this post, we will look at using JWT, or JSON Web Tokens, with Power Apps Portals to implement a single sign-on…

Cloud · Apr 19, 2022

In this post, we will do a brief introduction to what is JWT, or JSON Web Tokens. According to open standard RFC 7519,…

Dynamics 365 Customer Engagement (CRM) · Apr 3, 2022

In this post, we will look at App Side Panes in Model-Driven Apps, a useful feature that gives users a side pane…

Dynamics 365 Customer Engagement (CRM) · Mar 3, 2022

In this post, we will look at using Dynamics 365 Web Hooks, or webhooks, in the Plugin Registration Tool. We will call…

Contact Center / Omnichannel · Mar 1, 2022

Hi All, I have been working on an Omnichannel for Customer Service YouTube Series. This is part of my Power Platform TV…

Dynamics 365 Customer Engagement (CRM) · Feb 28, 2022

In this post, we will look at Unified Routing in Customer Service in Dynamics 365. Unified Routing is enterprise-grade routing that routes…

Contact Center / Omnichannel · Feb 22, 2022

In this post, we will look at how Supervisors can proactively monitor sentiment of a conversation in Omnichannel for Customer Service. First,…

Dynamics 365 Customer Engagement (CRM) · Feb 17, 2022

In this post, we will look at how to embed Power Automate flows inside of Power BI and pass Power BI data…

Power Virtual Agents · Feb 15, 2022

In this post, we will look at Entities and Smart Matching in Power Virtual Agents. We will go through an example of…

Power Virtual Agents · Feb 15, 2022

In this post, we will look at how to share a bot so you can collaborate in its design with other people…