Unified Service Desk – Recover Crashed IE Pages
In Unified Service Desk 3.2 onwards, there is a feature that allows for the recovery of crashed IE pages. The USD team…
Read article →ARTICLES
Latest Articles
Practical guides, tutorials, and insights on AI, agents, Microsoft technologies, enterprise applications, and communication.
Unified Service Desk – Activity Reminders
USD contains a hosted control for Activity Reminders. On opening USD, you will see a reminder icon. Clicking the icon will display…
Read article →
Using the Dynamics 365 Unified Interface in Unified Service Desk Client
In a previous post, we installed the Unified Service Desk Unified Interface solution. In this post, we will show how to use…
Read article →
Unified Service Desk 3.3 – Installing Unified Interface
With the release of USD 3.3 comes a new hosted control type, Unified Interface Page. This type of control is designed to…
Read article →
Creating a Record using Xrm.WebApi in Dynamics 365 JavaScript
To create a record using Xrm.WebApi, use the following syntax. We will use the example where we are creating an account record…
Read article →Delete a Record using Xrm.WebApi in Dynamics 365
To delete a record, we can use the syntax below. For example, to delete an account: [sourcecode language=”JavaScript”] var Id = "26d4ad90-44d1-ea11-a812-000d3a377e2b";…
Read article →
Hiding and Showing a Field in Dynamics 365 using JavaScript
In Dynamics 365, you can hide and show fields using JavaScript. This is useful if you have business logic that determines if…
Read article →
Flow – Get a Push Notification when your Boss sends you an Email
In this post, we will configure how to receive a push notification when your boss sends you an email. Of course, we…
Read article →
Assign a User’s Manager in Office 365
To assign a user a manager in Office 365, go through the following steps. Go to https://admin.microsoft.com/ and select to manage Exchange: Select recipients…
Read article →
Create a Mobile App from an Excel Workbook with PowerApps
PowerApps are powerful! One of the great features is to be able to connect to an Excel spreadsheet and literally turn it…
Read article →
CALENDAR and CALENDARAUTO in Power BI
Let’s look at how to use the CALENDAR and CALENDARAUTO DAX functions in Power BI. First, let’s create some data. In Power…
Read article →
Dynamics 365 – Impersonate a User in Plugin
In Dynamics 365, when testing plugins, you can change which user the plugin runs under. Do to this, open the step in…
Read article →