Author: Carl

Power Automate Natural Language and Approval Flows

In this post, we will look at a new preview feature in Power Automate, the ability to use natural language to create Power Automate flows, and also the ability to build approvals with Dataverse using Power Automate. The technology behind the natural language flow creation is OpenAI, a descendant of GPT-3, which also powers GitHub Co-Pilot and Power Apps Ideas. First, let’s go to Power Automate and click on Create, … Continue reading Power Automate Natural Language and Approval Flows

Using Expression Builder to Open Agent Scripts Dynamically

In this post, we will look at the Customer Service workspace functionality to open Agent Scripts dynamically based on criteria using the Expression Builder. First, let’s look at setting this up. Go to the Customer Service workspace admin app and select Session Templates, then open your session template: We have a session template called Test Case Template, which will open when a case is initiated in CSw: There are 2 agent … Continue reading Using Expression Builder to Open Agent Scripts Dynamically

Unified Routing Fallback Queues

Fallback queues are a useful piece of functionality in Unified Routing that ensures customer interactions are addressed by the correct agents and not missed by an organization. In this post we will look at how fallback queues work in Unified Routing and how to set them up. First, let’s create some routing against the Case entity. We will create a new workstream, and also create a new Fallback Queue: We … Continue reading Unified Routing Fallback Queues

SharePoint and Power Apps Integration with Virtual Tables

In this post, we will look at a Power Platform 2023 Release Wave 1 feature, SharePoint integration with Power Apps through Virtual Tables. This allows us to easily through a wizard-driven interface quickly integrate SharePoint and Power Apps. Let’s look at how to do it. Check out the video on Power Platform TV: First, we will need a SharePoint site. I have one set up, with a list of Colors: … Continue reading SharePoint and Power Apps Integration with Virtual Tables

Coauthoring and Collaboration with Model-Driven Apps

In this post, we will look at the preview feature of coauthoring and collaboration with Model-Driven Power Apps. Check out the video on Power Platform TV here: To enable or disable coauthoring, go to the Power Platform Admin Center and select your org, then Settings->Features: Select Enable Coauthoring, which lets people simultaneously edit model-driven apps together: With Coauthoring, let’s go to the Power Apps Maker portal at https://make.powerapps.com and edit an … Continue reading Coauthoring and Collaboration with Model-Driven Apps

Tag and Shared Variable Custom Values in Web Api Plugins

When calling the Dynamics 365 Power Apps Web Api, you may have a need to pass a custom value along with the request. For example, let’s say you’re retrieving a list of contacts through a Web Api call, and you want to pass along a custom value CallerId so you know who is making the Web Api call. In this post, we will look at how to the tag property in Web … Continue reading Tag and Shared Variable Custom Values in Web Api Plugins

Fluent UI Details List with Context in Custom Page

The Microsoft Creator Kit provides a nice details list control based on Fluent UI. In this post, we will look at how to pass context to a custom page and display records using the details list for Power Apps. We will go through an example of showing related contacts of an account record in a side pane. First, let’s create a new custom page. We will edit the Sales Hub app … Continue reading Fluent UI Details List with Context in Custom Page

Creating Themes with the Power Apps Creator Kit

In a previous post, we looked at how to install and use the Power Apps Creator Kit to create beautiful and consistent user experiences in Power Apps. In this post, we will look at how to use the Fluent Theme Designer in the Power Apps Creator Kit to create themes for your apps. Let’s start with the Canvas Reference Apps. There are 3 apps – canvas template, canvas kit reference … Continue reading Creating Themes with the Power Apps Creator Kit

Getting Started with the Creator Kit for Power Apps

The Creator Kit for Power Apps is a toolkit developed by Microsoft’s Power CAT team and the community. It helps you “easily create consistent, beautiful, and effective user experiences for custom business applications”. All controls are built on the FluentUI framework that is used throughout Microsoft applications, so using these controls means your app will have a beautiful, native Microsoft user experience. In this post, we will look at how … Continue reading Getting Started with the Creator Kit for Power Apps