Automatically Route Cases to a Queue
In Dynamics 365, when cases are created, you can configure it to be assigned directly to a specific queue, e.g. to be…
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Picking and Releasing Cases from Queues
In Dynamics 365, cases are assigned to queues to be processed by support users. Let’s say a user is assigned to a…
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Dynamics 365 Form Notifications in JavaScript
Dynamics 365 has form notifications that can be fired in JavaScript. Below is an example of each type – error, warning and…
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Accessing Interactive Service Hub for Dynamics 365
To access Interactive Service Hub (ISH) for Dynamics 365, navigate to Settings and under Application, click on Interactive Service Hub: If this…
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Opportunities and Calculating Revenue in Dynamics 365
When closing opportunities in Dynamics 365, we can determine how the actual revenue field is calculated, whether it is system calculated (by…
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Installing Field Service for Dynamics 365 (Online)
In this post we will go through installing Field Service for Dynamics 365 Online. Go to App Source and refine by product…
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XrmToolBox – Iconator
The Iconator is a plugin for the XrmToolBox from MsCrmTools that manages icons for entities. To use it, open the XrmToolBox and…
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How to Set Content Type to Application/JSON in Postman
To do this, open Postman and create a new request by selecting New->Request from the top left: Under Headers, select Key =…
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Dynamics 365 – Plugin Execution Query
In Dynamics 365, when a plugin is executed, we can determine the query type that caused the plugin to fire through the…
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USD Hosted Controls
Hosted Controls in USD are .NET components, external applications, Dynamics 365 or external web pages that arer hosted within the USD application.…
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Finding the USD Version
There are a few ways to find out the Unified Service Desk version that is installed. For the Client, in Windows under…
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Opening a Quick Create through JavaScript
In Dynamics 365, we can open Quick Create forms through JavaScript. Through Xrm.Utility, we can call openQuickCreate. This takes the parameters: Xrm.Utility.openQuickCreate(entityLogicalName,createFromEntity,parameters).then(successCallback,…
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