USD Website Integration
In this topic, we will go through how to integrate USD with a website. In the scenario, an agent may need to look up…
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Practical guides, tutorials, and insights on AI, agents, Microsoft technologies, enterprise applications, and communication.
Dynamics CRM Editable Grids
Editable grids are a feature of Dynamics 365. Let’s go through how to enable and use them. First, let’s look at how…
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SQL 2016 Azure Virtual Machine
In Azure, there is a SQL Server 2016 virtual machine to get you up and running quickly. To install it, go to…
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Install Dynamics 365 for Operations Content Packs
To install the content packs for Dynamics 365 for Operations, perform the following steps. First, log into Dynamics 365 for Financials and set…
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Connecting to Dynamics 365 using CrmServiceClient
One of the ways to connect through code to Dynamics 365 is to use the CrmServiceClient, which allows us to connect using…
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Dynamics CRM Early Bound vs Late Bound
There is debate regarding whether to use early bound or late bound when developing integrations with Dynamics CRM. Here we will go…
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Agent Scripts in Unified Service Desk
Unified Service Desk has the ability to implement agent scripts. Let’s say when a customer calls, you would like your call center…
Read article →Power BI Useful Links
Below are Power BI links and resources that may be useful in growing your Power BI knowledge: Power BI Landing Page at…
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Dynamics 365 Global Option Sets and Web API
Global Option Sets in Power BI can be accessed through the Web API. To access them, go to the URL: https://yourcrm.crm.dynamics.com/api/data/v8.1/GlobalOptionSetDefinitions?$select=Name From…
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Fiddler Install
Fiddler is a web debugging proxy tool written by Eric Lawrence and owned by Telerik. To download it, go to: https://www.telerik.com/fiddler and select Free Download:…
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Dynamics 365 Themes
To change the theme of a Dynamics 365 installation is easy. Go to Customizations->Themes: Here you will see the default theme: Click…
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Microsoft AppSource
Dynamics 365 has an online marketplace, AppSource, where you can search for apps to install. These apps are written by vendors and also…
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