USD – IsAppLoaded
In Unified Service Desk, in the CRM Global Manager hosted control there is a way to check if a hosted control is…
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Split USD Layout to Display Multiple Controls
In Unified Service Desk, you may want to display 2 hosted controls within the same USD tab at the same time. For…
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Unified Service Desk – ExecuteOnExpressionTrue Action
The ExecuteOnExpressionTrue action in USD is useful if you would like to check conditions before executing actions. For example, let’s say we have…
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PowerApps Landing Page Tour
When navigating to https://powerapps.microsoft.com/, users will see a link to sign in on the top right. Click Sign In: From here, users will…
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Debugging JavaScript Functions Through Console
In this post we will show how to debug JavaScript through the developer console. We will do this example in Chrome, and…
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Deploying a Plugin Across Different Dynamics 365 Environments
A common scenario with plugins is they will be developed in one environment, then tested in another environment and then deployed to…
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Unified Service Desk – Entity Search
In Unified Service Desk, there is the concept of Entity Search. These allow you to query Dynamics 365 through FetchXml in order…
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Understanding StateCode, StatusCode, Status and Status Reason in Dynamics 365
In Dynamics 365, entities contain the fields StateCode and StatusCode. If we create a new entity, we can see the statecode (display…
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USD – SetWindowProperty Action
The Unified Service Desk SetWindowProperty action allows you to set the Window state of a USD application. To use it, we will…
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Signing Up For and Using Salesforce Trailhead to Learn Salesforce
Salesforce Trailhead is a free online training site to learn Salesforce. To access the site, go to: https://trailhead.salesforce.com and click Sign Up or…
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Dynamics 365 – Running JavaScript on Activate and Deactivate
In Dynamics 365, some entities contain the ability to activate and deactivate records. For example, with Accounts: Clicking Deactivate will raise an…
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Using the Unified Service Desk Generic Adapter for CTI
Unified Service Desk contains functionality for Computer Telephony Integration (CTI). Here we will go through an example of using the USD Generic…
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