Microsoft’s Power Couple: Power BI and Microsoft Dynamics
Power BI, Microsoft’s cloud based business intelligence service, is a must-have component for companies running any of the products in the Microsoft Dynamics suite, whether it…
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Author: Carl de Souza
Unified Service Desk Sessions
In Unified Service Desk, there is the concept of sessions. When a user logs into USD, they are in a global session. The…
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Unified Service Desk Customization Deployments Across Organizations
There will be cases where you need to deploy USD from one environment to another, e.g. when you are moving customizations from your development…
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Installing Dynamics CRM User Interface Integration (UII)
To install, go to the Dynamics CRM SDK download link at Microsoft: https://www.microsoft.com/en-us/download/details.aspx?id=50032 Select the UII download link: Launch the installer: Extract…
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Adding a Submenu to a USD Hosted Control
Adding a submenu to a USD hosted control is simple. To do this, first create a menu. Go to the USD configuration and…
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Custom Actions in Unified Service Desk
In my previous post I discussed created custom hosted controls in USD. Now I will discuss creating custom actions for those controls. When…
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Creating and Debugging a Unified Service Desk Custom Hosted Control
USD has the flexibility to create custom hosted controls. Here are the steps to do this. Download and install the Unified Service…
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Unified Service Desk Client
When USD is installed, by default it installs the client in the location: C:\Program Files\Microsoft Dynamics CRM USD\USD Here you will see…
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Unified Service Desk – The Global Manager
Global Manager is a hosted control that is core to USD. When USD is started, the global manager reads all the configuration…
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Dynamics CRM Unified Service Desk Setup
Once USD has been installed (see my earlier post) the next step is to configure it. In Dynamics CRM, you can access…
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